A CDR report generated for a single user can show specific metrics, such as call volume and minutes, for that person. What does a CDR report include?Ī CDR report typically shows data broken down either by user or by phone number. This allows a business to make better management and personnel decisions by analyzing patterns and trends. IT departments can also use CDRs to determine if there were any disruptions in phone service.ĬDRs can be used to identify calling trends and gain insights into employees’ use of phones. They are primarily used by businesses to assist in call reporting and billing.īilling departments use CDRs to resolve disputes, keep records of how funding is spent, and log usage of the telephone system.

This allows phone companies to generate your phone bills, and lets you keep definite records of how and when your phone system was used. Why are CDRs important?Ī CDR log lists every billable communications transmission on your phone system. The call detail record simply shows that the calls or messages took place, and measures basic call properties.Ĭonsider the following CDR report as an example, generated from a user on a cloud phone system. However, the contents of the messages/calls are not revealed through the CDR.

How much the call cost (based on a per minute rate)ĬDRs can also include SMS messaging metadata and any other official communications transmission.

What kind of call was made (inbound, outbound, toll-free).

Who called whom (source and destination phone numbers).

When the call took place (date and time).

What is a Call Detail Record (CDR)?Ī CDR provides metadata - data about data - on how a specific phone number and/or user is utilizing the phone system. A CDR report can offer businesses exact answers about where, when, and how calls are made for reporting and billing purposes. A call detail record (CDR) provides information about calls made over a phone service.

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